Frequently Asked Questions
q79mmk Questions and Answers
Find questions about deposits, withdrawals, account management, and support all in one place.
This FAQ page gives full answers to the topics players at q79mmk ask about most. Contact, how to withdraw, how to deposit, accounts, and verification — over 20 questions across these five key sections are explained in English. If you have a question that is not answered here, you can ask us directly through our 24/7 Live Chat.
Contact
q79mmk's customer support is available in Burmese, so players can write in their native language and get assistance right away. There is no need to worry about language being a barrier to reaching us.
To help us serve you faster, note down your username, the date and amount of your deposit/withdrawal, and a description of the issue you are facing. If you have a Transaction ID, have it ready — it can significantly reduce the time needed to resolve your case.
q79mmk support runs 24 hours a day, 7 days a week, so you can reach us any time — late at night or during a match. We operate on Myanmar Standard Time (MMT).
q79mmk has two contact channels — 24/7 Live Chat (connect directly in Burmese from the website) and email at [email protected]. These two channels are the only official channels.
Because Live Chat gives you a real-time response, use it first for urgent or payment-related matters. For cases where you need to attach files or screenshots, email is also a good option.
Withdrawal
Withdrawals at q79mmk are processed within 1 hour. Players have confirmed that withdrawals via KBZPay, Wave Money, and AYA Pay typically arrive in under an hour.
The minimum withdrawal amount is 20,000 Ks. Requests below this amount will not be accepted. Check that your account balance is sufficient before submitting a withdrawal request.
To withdraw bonus funds, you must meet the Wagering Requirement. For q79mmk's Welcome Bonus, you must wager 20 times the bonus amount before you can withdraw. For example — if you receive a 30,000 Ks bonus, you cannot withdraw until you have wagered 600,000 Ks.
q79mmk's withdrawal system is open 24/7, so there are no restrictions for evenings, late nights, match days, or public holidays. The 1-hour processing time is not affected by bank operating hours.
If there is an unexplained delay, contact us via Live Chat. Have your Transaction ID ready and ask us to check the status of your transaction. Our team will look into the issue and resolve it right away.
Deposit
The payment methods currently available are KBZPay, Wave Money, AYA Pay, and Bank Transfer. The 4 most widely used digital wallets among Myanmar players are all accepted at q79mmk, making deposits fast and straightforward.
The minimum deposit amount is 10,000 Ks with no deposit fees, processing fees, or exchange charges. The exact amount you deposit goes into your account.
To deposit via Wave Money — log in to your q79mmk account and tap Deposit, select Wave Money, enter the amount and transfer it to the Wave Number provided using your Wave App, then enter the reference number and tap Confirm — the funds will appear in your account immediately.
If the funds have not arrived, check the following — whether you have a transfer screenshot, whether you sent to the correct account number, and whether you included the reference number. If 5 minutes have passed, contact Live Chat with your screenshot and we will investigate and resolve it for you.
Bank Transfer may take slightly longer than average depending on the connection between banks. However, depositing via KBZPay or Wave Money arrives in your account almost instantly, so you can get back to playing faster.
Documents & Verification
The name on your withdrawal account must match the name registered on your q79mmk account. If they do not match, your withdrawal may be restricted and you will need to verify your identity. So use your real name when registering from the start.
Verification may be requested when deposit or withdrawal amounts exceed set limits, when you want to change account details, or during a security review period. This is a necessary step to protect your funds.
q79mmk accepts both a Myanmar National Registration Card (NRC) and a Passport. You can take photos of the front and back of your document and submit them. Make sure the photos are clear — do not submit dark or blurry images.
Identity Verification is carried out for player fund protection and anti-money laundering purposes. Confirming that your account belongs to you alone is a measure that guards against unauthorized access by third parties.
q79mmk stores all documents submitted by players securely using SSL encryption and does not share them with anyone outside of verification purposes. All personal data is handled in accordance with our Privacy Policy.
Account & Registration
Click "Forgot Password" on the Login page and reset it using your registered phone number or email. If the reset issue continues, contact us via Live Chat and recover your account through identity verification.
Username — must be a combination of letters and numbers, between 6 and 20 characters. Password — must be 8 characters or more and contain a mix of uppercase letters (A-Z), lowercase letters (a-z), and numbers. This requirement keeps your account secure.
When logging in from a new device, a Security Verification (OTP or email code) may be required. This is a measure to protect your account, and it will go smoothly as long as you have access to your registered phone number.
Go to the q79mmk Login / Sign-Up page, fill in the required personal details, and open your account. Note that only players aged 21 and above are allowed to register, so entering an incorrect age may result in your account being closed.
An account can be suspended due to entering an incorrect password too many times, a suspicious activity check, or attempting a withdrawal before verification is complete. Contact Live Chat to arrange for your account to be reopened.
Contact us and get your answer
If you have questions not yet answered in this FAQ, you can reach q79mmk's 24/7 Live Chat in Burmese and get an immediate response. You can also write to [email protected] if you prefer to contact us by email.
Log in to q79mmk